FAQ
How We Make An Impact
We are a donation based organization that accepts gently-used furniture and housewares to redistribute to homes where they can make the biggest impact. Once items are received, we inspect, clean and make simple repairs, if necessary, before providing them to families and individuals referred to us by social service agencies.
Below you’ll find answers to the most common questions you may have about The Furniture Project.
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Clients referred to us by social service agencies and other approved partner organizations where they are enrolled in services are eligible to receive furniture and household items free of charge to fulfill their specific needs and circumstances.
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Case managers and other social service employees can register online here to become an approved partner. Once approved, we will provide you with all the training needed to successfully refer your clients. If you have already filled out the form and need another link or more info please email us at requestassistance@thefurnitureproject.org
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TFP delivers to families within the Omaha metro delivery area and serves clients outside the metro area who can arrange to pick up from our warehouse.
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Your case manager or social worker can submit a referral based on your specific needs. If you are not working with a local service provider, please find the Guide to Receiving Assistance HERE. If you have other questions or if you need more help finding an agency let us know and we will work to help you figure it out.
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We have a wait list, so you can expect at least a 4-week waiting period for your furniture/household items. We are a donations-based furniture bank, so we cannot guarantee that we will have all of the requested items, but we do our best to meet your needs and preferences.
Once we are ready to schedule delivery or pickup, we will reach out to you directly via text message or phone call.
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We accept most basic home essentials that are clean, fully functioning and in very good condition.
If you need further clarification on donation guidelines you can also find a list of items we do and do not accept HERE.
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Donating furniture is easy! You can drop off items Monday – Friday 10 am – 3 pm and Saturday 10 am – 1 pm. Our warehouse staff will do all the unloading for you.
You can also order from our Amazon Wishlist and have it sent directly to our warehouse.
Fore more resources check out our Donate Items page HERE.
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Yes, we offer pickup services for donations within the Omaha metro area.
We are currently scheduling pickups from households donating one or more essential items (such as beds, small dining tables, or chest of drawers / small dressers). We prioritize pickups based on our most critical needs and items may vary based on inventory.
We request that the furniture be stored in a garage, curbside or other easily accessed area on the day of pickup. Our pickup team will arrive anytime between 10:00 AM and 3:00 PM on your scheduled day. Because our routes change throughout the day, we are unable to provide or guarantee a more specific arrival time. -
There are many ways to support our organization. You can make a monetary donation, volunteer your time, or arrange a collection drive! You can also help spread the word about our mission in the community via social media—check us out on Facebook and Instagram. Every contribution makes a difference in the lives of those we serve.
If you did not find your answer in the FAQs, please reach out HERE and we will be happy to assist you.